Return policy

Quebec RC return Policy

All products sold at Québec RC are guaranteed to be delivered to buyers within 60 days (90 days for Brazil). Buyers can obtain a full refund if they have not received their products within this period, and in most cases the items shipped from Quebec RC may be returned within 3 days of delivery.

 

Please contact us before returning a defective item, you will receive an email containing the shipping date and other details of your order after shipment.

 

3 Days Warranty DOA Product

If one or more of the items you have received are damaged, different, or do not work, you will be protected by this warranty.

 

Below, please find its procedure:

 

  1. Within 3 days of receiving the product, contact us with a photo or video showing the problem and whether you want a refund or a replacement.

 

  1. We will review your request and contact you if we need more information

 

3.Si approved, we will arrange a refund or replacement of the defective product and you may be asked to return it. We will be responsible for the payment of the return shipping costs.

 

Satisfaction Guaranteed

If you are not satisfied with your purchase, you can send us its contents within 3 days of its delivery date. Please ensure that the item is in good condition and we will arrange the refund of the price you paid less the shipping cost after you received it. For reasons of hygiene, certain types of products for adults and clothing may not be returned if they have been opened and/or used.

 

Full refunds are not available in the following cases:

 

  1. Delays caused by the purchaser providing incorrect or incomplete delivery information.

 

  1. Delays in delivery caused by incidents of force majeure, such as natural disasters, weather, war, public holidays and customs problems.

 

  1. Uninsured orders that are lost or stolen.

 

  1. Delays in delivery caused by factors beyond the control of Quebec RC